Privacy Policy

1. Who We Are

QS Transport Ltd (Company No. 16134681), registered at Salcey Green Farm, Unit 1 Forest Road, Hanslope, Milton Keynes, MK19 7DE, is the data controller for personal data collected through this website and our services. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For queries about how we handle your data, contact us at ops@qstransport.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

• Name, phone number and email address submitted via our contact or quote forms
• Collection and delivery postcodes and load details provided for transport enquiries
• Technical data including IP address, browser type, and pages visited (via cookies)
• Communications you send to us by email or phone

3. How We Use Your Data

We use your personal data to:

• Respond to transport and fleet compliance enquiries
• Provide quotations and arrange transport services
• Comply with our legal and regulatory obligations as a licensed operator
• Improve our website and services
• Send service-related communications where you have requested them

4. Legal Basis for Processing

We process your data under the following lawful bases as defined in Article 6 UK GDPR: (a) your consent where given; (b) performance of a contract or pre-contractual steps at your request; (c) compliance with a legal obligation; and (f) our legitimate interests in operating and improving our transport business, where these are not overridden by your rights.

5. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, or as required by law. Enquiry data is typically retained for up to 2 years. Contractual and financial records are retained for 6 years in line with HMRC requirements.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erasure ("right to be forgotten") in certain circumstances
• Restrict or object to processing
• Data portability where processing is based on consent or contract
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at ops@qstransport.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

We use cookies to improve your experience on our website. Please see our Cookie Policy for full details. You can manage your cookie preferences at any time.

8. Third Parties

We do not sell your personal data. We may share data with trusted service providers who assist in operating our website and business, under strict data processing agreements. All third parties are required to handle your data in compliance with UK GDPR.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update shown above.